Frequently Asked Questions
- How do I place an order ?
- What is wholesale? How can I place a wholesale order?
- What if an item I want is marked OUT OF STOCK or there isn't enough QTY?
- Do you have a print catalog?
- Where can I find my Customer ID?
- If you are a Canadian Company, why do you charge in USD?
- Are there taxes or duties applied to my order?
- How fast will my order be shipped?
- What happens if I need to refund or exchange products? Return/Exchange Policy
- Do you offer International Shipping and what are the costs?
- Limitations of Liability
- Do you have a storefront? Can I come in and shop around?
- How can I view my order history or tracking numbers?
- I still can't find the answer to my question.
How do I place an order ?
When viewing any of our products, you will be able to enter the desired quantity (every item defaults to 1 package), and click on the "Add To Cart" button. There will be a green indicator letting you know the item has been added to your cart. You will also see the last five items you entered in your mini-cart on the right hand side of the page. At anytime you may view, edit or checkout your shopping cart by clicking "View cart" or on your mini cart. If you are changing quantities, make sure you click "update" to apply your changes. Clicking the red x will remove an item entirely.
When checking out, you will be given the option to pay with Paypal. If you have a Paypal account, you can log into it at that time, but don't worry if you do not. Paypal can process your credit card just like a point of sale terminal absolutely free, with no need to sign up or use any additional services. We use Paypal because of its exceptionally secure encryption, and thorough buyer protection- it is one of the most recognized payment gateways on the internet for its service and cutting edge security.
Please note - All retail orders have to be placed through our online store; we are not able to take retail orders over the phone. In the future, as wholesale ordering of Lampwork beads become available, we will be able to consult with wholesale purchasers over the phone.
Please ensure that the appropriate discount is reflected in your shopping cart BEFORE completing the checkout procedure. Any discounts taken off by coupons will be shown at the bottom of your cart after you confirm your shipping details.
What is wholesale? How can I place a wholesale order?
We do not currently offer items at wholesale prices or quantities. If there is a particular item that you would like a large amount of please email us at email@example.com to see if we can offer any sort of additional discounts.
Also, be sure to check out our bulk section at http://ahbeads.com/bulk-buys.html
What if an item I want is marked OUT OF STOCK or there isn't enough QTY?
Please always email us at firstname.lastname@example.org if there is something you are looking for and can't find or that is out of stock on our website. We often have back stock and the website just hasn't been updated yet so if there is an item you really need - don't hesitate to ask when we will be getting it back in stock or if we have more.
Do you have a print catalog?
Currently, we do not, though we'll be working on one in the near future. All our prices, items, descriptions and images are visible online. You can browse through our lefthand menu to see all our products, which are arranged in the same fashion they would be in a print catalog. We will advertise in the popular beading magazines, as well as directly to our customers, when the new catalog is complete.
Where can I find my Customer ID?
Once you are registered on our site, clicking on "My Account" will take you to your personal account details. You can find your customer ID number on the right hand side.
If you are a Canadian Company, why do you charge in USD?
When it comes to the USD, we are located in Canada yes, but we do almost all of our buying in USD. We also cater to customers world wide, and USD remains the best way for every currency to be exchanged when it comes to our payment providers. It also makes it much easier for you to comparison shop with our competitors.
We have nothing to do with the exchange itself, since we list in USD, Paypal or your credit card makes the conversion to CAD for you after you confirm the order.
Are there taxes or duties applied to my order?
Any taxes, duties, or import fees are determined by your country of residence. US customers do not have any taxes applied, and do not pay any customs fees or duties. Canadians will pay the taxes applicable in their province, but no customs duties or taxes. International customers may see extra charges depending on the rules in place for their country. We have nothing to do with any taxes or fees incurred, and do not collect any proceeds from them.
How fast will my order be shipped?
Canadian orders are usually shipped same or next business day, and are usually delivered with Canada Post in 3 to 10 business days unless faster service is requested.
US orders are shipped with FedEx ground shipment next business day. You will usually see your parcel in about 10 days unless faster service is requested.
If you need your items faster, please call us or email us right away after you place your order. We may be able to find a faster method of delivery, at an additional cost. Our shippers will work with you to ensure you have the right service for your needs.
What happens if I need to refund or exchange products? Return/Exchange Policy
When buying online, we know it can be really hard to get exactly what you want. If you have a damaged item, you can return it for an exchange within 30 days of purchase. Alternatively, you can request a coupon for the amount of the damaged items. Please return the item in its original packaging. If you do not return the item with the packaging intact, we cannot process the return. Please make sure your full name and email address are included in the package, or we cannot process the return. Please include the item numbers of the product you would like to exchange for.
If your item is not damaged but you are just unhappy with it we will accept returns for a store credit only, again within 30 days from your invoice date.
Please return all parcels to:
60 W 6th Ave.
Vancouver, BC, Canada
We are not responsible for shipping costs to return the items to us. We STRONGLY recommend that you use a 'traceable carrier' that can provide you with proof of delivery. We shall not be responsible for items returned that are lost or damaged in transit.
Do you offer International Shipping and what are the costs?
Please see our shipping page for further details.
Some points you can count on:
-Your information is protected here.
-We will not sell your e-mail address to, or share it with, any other person or organization
-We will not contact you by phone to sell you anything (though we may contact you to confirm, clarify service or expedite your order)
-We will not contribute to the junk e-mail in your life
-If you don't want to receive correspondence in the future, just let us know
AHBeads.com is committed to ensuring the privacy of its website visitors and customers. We will not sell your e-mail address to, or share it with, any other organization. We know your privacy is important to you. We comply with guidelines set by various privacy organizations so that we can offer peace of mind to all visitors of our website.
You are asked to register with your email address to better serve you as an individual. We collect this information, as well as the e-mail addresses of those who post messages on our feedback forms and communicate with us by e-mail. We also review which pages consumers access and collect information volunteered by visitors, such as survey answers and/or site registration information.
From time to time we may use the information we collect for our own company's marketing purposes, recognizing we've collected this information with your consent (as you provided it to us).
If you give your email address online, you may receive periodic emails from us with information about new products, services or upcoming educational events. If you sign up for our newsletter, you will receive regular correspondence.
If you supply us with your telephone number, we may contact you with questions or follow-up information about orders you have placed online. However, we mainly take it in case we have any trouble with your order that needs your help in clarifying. We will not contact you by phone just to sell you something- EVER.
If you do not want to receive mailings, phone calls or e-mails from us in the future, please just let us know. Contact us and we'll be glad to honor your request.
We process all payments with Paypal, which is one of the safest ways to exchange money online, in a secure, encrypted environment. All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which software is used to scramble your personal information so that it is unreadable by anyone but PayPal. Your credit card information is used only to process your payment, and it will not be stored nor used by AHBeads.com after your payment is processed. There will be no human being seeing your credit card number.
Limitations of Liability
AH Beads strives to best describe their products as accurately as possible; however temporary typos or errors in print and the web publishing process might occur; if the consumer is unsatisfied as a result of temporary description error, refunds and exchanges will be offered.
All statements and descriptions regarding any item offered for sale by AH Beads in any catalog, on AHBeads.com website, or in any bill of sale, invoice or elsewhere as to authorship, source, origin, measurement or condition are qualified statements and shall not be deemed to be representations or warranties.
Do you have a storefront? Can I come in and shop around?
Please note that we are an online business, and our head office does not have a retail storefront. For insurance and other reasons, customers are not able to come in and browse around.
How can I view my order history or tracking numbers?
Once your order has been shipped and left our warehouse you should get a confirmation to the e-mail address you have on file with a tracking number.
However, if you did not get that e-mail hope is not lost! Simply login to your account and click "Recent Orders" at the top of our website to see a history of your previous and current orders. Here is a direct link: http://ahbeads.com/index.php?recentorders
I still can't find the answer to my question.
Please use the LIVE CHAT for instant support at the top of our website between 9-5 Pacific Daylight Time (we are in Vancouver, BC)
If we are not in the office, we will respond to your message within 24 hours. You can e-mail us directly at email@example.com